Refund policy
Return & Refund Policy
Last updated: August 21, 2026
Our Commitment We want you to love every candle you receive. Because our candles are handcrafted and scented products, we have the following policy to ensure fairness for all customers.
All Sales Are Final Due to the nature of candles as personal care and home fragrance products, we do not accept returns or exchanges on opened or used candles. We encourage you to review product descriptions and scent notes carefully before purchasing.
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at [your email address] with:
- Your order number
- A photo of the damaged item and packaging
We will offer a replacement or store credit at our discretion.
Wrong Item Received If you received the wrong item, contact us within 7 days of delivery and we'll make it right at no additional cost to you.
Discovery Box The Storybook Discovery Box is a curated set and cannot be returned or exchanged for individual items.
Non-Returnable Items
- Opened or used candles
- Items purchased on sale or with a discount code
- Gift cards
Contact Us For any questions, reach out to us at [your email/contact page].
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